Communication: Do you hate talking on the phone, texting, or emailing? (Pros and Cons)

So… what is your primary preferred way to communicate electronically? This is a hot topic! As a pastor, I have people who will only communicate one way and sometimes refuse to communicate any other way. FRUSTRATING! Especially when I have to connect quickly.

Let’s take some time to look at each medium and discuss pros and cons.


Often this is the type of person who just does not enjoy their phone… better said “smartphone” or they grew up in a time where talking on the phone was a priority. When the phone rang in their home someone (or everyone) went running for the phone! They may say something like “texting or emailing doesn’t feel very personal.”  


We can hear the tone of the person speaking. We can carry a two-sided conversation. We can

 discuss more than the initial topic. The conversation can evolve and we can discuss even more! 


It seems like it takes up more time. It requires the other person to immediately respond or be available. It can interrupt other priorities.   


This is usually someone who grew with tech. To them texting seems natural and easy. It is an extension of how they communicate. It is what they know. They may feel like a phone call is too invasive and that an email is not quick enough.


Texting is easy. It allows for easy quick communication. It can be accomplished now!


It is always not personal. It is frustrating if the other person does not respond (and everyone is different on their response time). Texting requires texting capabilities. Issues like tone and body language are lost.  


This is generally preferred by the generation who lands between Boomers and Millennials, Gen X! They remember running for the phone and they bought the tech. But generally their preferred method is email.  


A lot of information can be shared all at once. We don’t have to wait for the other person to answer and therefore we can email whenever. Generally, phones are not set up to notify the receiver of emails (the phone rings and texts buzz).


It may take awhile before there is an answer. Tone is difficult to know in an email. Sometimes email is not as easily accessed. Conversations are poorly had on email.

In the end, each medium has it’s pros and cons. For leaders being willing to communicate in all three mediums is necessary. It will allow for good rapport and we do not want to lose rapport simply because we are unwillin

g to use one of the three communication mediums I mentioned above.

This is not an exhaustive list and so… I would love to hear your thoughts on the matter!  Which medium of communication do you prefer and why?

2 Replies to “Communication: Do you hate talking on the phone, texting, or emailing? (Pros and Cons)”

  1. I have actually done a survey with our clients and by far they have stated that their preferred method of communication is email. However, there are trends pointing toward podcasts and videos as forms of communication – at least one way communication!

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